SurEncash - Terms

SurEncash - Terms


Acknowledgment & Acceptance

By enrolling and / or using the Surencash Website (“”), you agree that you have read and understand this Agreement (“Agreement”) and that your use of the Surencash shall conform to its terms and conditions. If you choose not to agree with the terms and conditions set forth, it is illegal to continue to sign up and use the service. (“Website”) members (“Members”) may earn Points for taking surveys, joining websites, visiting websites, watching videos, shopping, telephone surveys and other actions. Point earning opportunities occur on third party sites and via the Website (“”)

The Website is owned and operated by Surencash, located at the following address: 703, Building No. 7, Highland Residency, Thane 400607, Maharashtra, India.

Terms of Participation & Enrolment

Age & Enrolment

  • Registration is permitted to individuals 18+ years and 13+ years with parental consent. If a child has opened an account without parental consent, and the parent does not have access to the account, the parent may email support to have the account closed.
  • Follow the instructions to proceed with closure of the account. To delete the account completely, please reach out to
  • Enrolment is only open to personal accounts. Corporations and/or business entities are not eligible to become members. membership and its right to use is limited to one individual per account.
  • allows only one email address per Member. An email address may only be used by one member.
  • Member agrees to provide accurate information to (including to its advertisers and partners) at all times. Failure to do so may result in the suspension of the members account
  • Member agrees to comply with the terms of all and advertisers and partner offers, promotions, and programs at all times.


  • reserves the right to adjust the members points balance and reverse rewards in the situation of incomplete transactions, credit card fraud, rushed surveys, technological issues, duplicate or cancelled transactions and reversed transactions. If wrongdoing is found on multiple occasions, the members account will be put under immediate review and may be terminated. Without any further notice, also is not answerable to any actions taken against user account at any circumstances.
  • Points may be spent only on rewards offered through at the time of redemption.
  • is not responsible for lost or stolen rewards once issued.
  • The number of Points required to redeem for a reward are subject to change at any time without prior notice. Points will be subtracted from the member’s account once the redemption order is placed by the member and captured by the system. Once used to claim a reward, points will not be reinstated to the member’s account.
  • reserves full right to freeze reward points earned by members, which indicates that points are inaccessible or temporally been removed from the points balance and unredeemable. Common circumstances under which such action may be taken include one or all of aforesaid reasons suspected security risks, suspected bot behaviour, suspected usage of emulators, suspected hacking attempts, suspected malicious intent, providing false information when completing surveys/task or offers, suspected using automated software to complete offers/task any other means to circumvent our systems, chargebacks or tardy payments from advertisers. Frozen points are released within 30-90 days of being frozen also considered frozen points are subjected to cancelation if found of any unauthorised activity.
  • Member’s right to use is non-transferable.
  • Points are non-transferable and are void if transferred. Points and/or rewards may not be bartered or sold.
  • Member’s membership will terminate immediately in the event of Member’s death. Points and accounts are non-transferable upon death or as a part of domestic relations matters or otherwise by operation of law
  • is under no obligation to provide Members with any particular number of Point-earning opportunities or send messages to them.
  • Members should understand that, in some cases, there may be delay in the crediting of Points due to advertisers’ or partners’ failure to provide necessary information to for such crediting of Points. Surencash will not be responsible or liable for the delay or failure to credit Points in such an event. Members should ensure that cookies are turned on to be properly credited for offers. is not responsible for crediting users when doesn’t receive credit. is only an intermediatory platform which help meet task organisers with ends users who wish to participate in certain task in return of rewards listed for the respective task by
  • Members show their consent and understand that they will be redirected to third party server to complete the survey and will land on Surencash page once the survey is completed.
  • Surencash is in no terms liable for termination of survey in midway as Surencash just act as the intermediatory platform and don’t conduct the actual survey by themselves.
  • Task should strictly follow and comply to the condition mentioned on the task page.
  • Points are credited to account once the task link are clicked.
  • The task reviews are done after the task are closed OR before redemption process and if found that the condition mentioned for the task are not satisfied then the credit amount will be debited and final amount will be displayed.
  • Rewards are subject to change at any time without prior notice.
  • User(respondent) will be paid for every survey attempt only when user reaches to client survey and get disqualified on client's end. Surencash holds the rights to deny paying for attempts where user is abusing the bonus system that surencash gives for attempting surveys.

Quality Score - Explanation

  • 80 or more --> User has answered all the surveys seriously and payment will be done in 4 working days, if applicable. Reversals are less than 5%.
  • 79 to 60 ----> User has answered all the surveys seriously and payment will be done in 7 working days, if applicable. Reversals are less than 20% but greater than 5%.
  • 59 to 40 ----> User has not answered all surveys seriously and payment will be done in 15 working days, if applicable. Reversals are less than 30% but greater than 20%.
  • 39 to 20 ----> User has not answered all surveys seriously and payment will be done in 30 working days, if applicable. Reversals are less than 50% but greater than 30%.
  • 19 or less --> Reversals are more than 50% so user will be blocked from our platform for 30 days and will not be able to take any surveys for those 30 days.


  • In order to maintain the highest integrity with our researchers, reserves the right to request verification documents to verify the member’s account. may request photo identification (state or country issued identification card), selfie photos, utility bills and other supporting documentation. Verification is currently conducted inhouse. The purpose of the verification is to confirm the members full name, address, birthdate and identity. Any attempt to alter documents will result in an immediate suspension of our member ship. We may ask for verification at any time during the lifetime of the member’s account. Failure to provide the requested information may result in the reward being held and/or the suspension of the account.
  • We require that members link a Paypal account to user account prior to their first redemption. If we notice suspicious activity, we may request that you verify your Paypal account.


  • Member inquiries regarding rewards ordered and not received must be received by within 1 month of the initial redemption date. Thereafter, will have no obligation to re-send rewards to the members.
  • Rewards are processed and sent within 1-7 business days. Business days exclude weekends and holidays (which include all federal holidays observed in the United States of America and members residing country)
  • All members need to confirm their email address before redeeming a reward
  • All members need to verify their phone number before redeeming a reward. Members will receive a PIN code that will be sent to their mobile number. Google voice and other web-based phone numbers are not permitted. Each phone number can only be used once. If the member does not have a phone number, the member must contact
  • Due to certain restrictions, we are unable to provide all prizes to all members. Some rewards are locked to certain countries, and only redeemable to users in said countries.
  • is not a sponsor of this promotion.

Referral Program

  • Referrals must reach $15 in order for the member to claim referral reward. The number of points the referrer receives is based on the country of the referral. To see the number of points a referrer would receive base, please visit The member has the ability to earn between $0.5 for each referral.
  • Creating accounts under the members referral code in an attempt to earn points will result in an immediate suspension along with the revoking of points.

Personal Information

  • The member must keep all personal information linked with up to date and accurate at all times.
  • Member agrees to promptly notify of any change in the members address (mail and email) or personal profile by updating his or her personal information
  • Member’s discontinued participation in activities with or failure to notify of any address (mail or email) or profile changes may result in the termination of the member’s membership and forfeiture of Member’s unredeemed Points.
  • Member shall comply with all laws, rules, and regulations that are applicable to the Member. Member acknowledges that the Member may only participate in if and to the extent that such participation is permitted by such laws, rules, and regulations.
  • refuses to enrol Member, or to restrict, modify, or terminate Member’s participation in, without liability to Member or any other party, if Member violates any law, rule, or regulation, or if Member’s participation in could violate any law, rule, or regulation.


  • The member agrees not to abuse the system, which includes collecting or spending points in a manner that is against the rules of or this agreement. This includes using multiple accounts (users are allowed one account per household), earning points through methods other than surveys, shopping, searching, paid emails, signing up with offers under names other than the name specified in the Members account & any other actions that can entail collecting points fraudulently. This also includes participating in redemption fraud or tampering with functionality of
  • prohibits the use of VPNs, TORS, proxies, botnets and other servers used to access site, or acquire any rewards or items of value through automated means. The member may not use any device to mask the members location. retains the right, at our sole discretion, to terminate any accounts involved with the described access methods. If any hostnames are used as command-and-control points for botnets, reserves the right to block the involved hostnames.
  • reserves the right to terminate or disable, at sole discretion, any membership if believes such Member has violated or acted inconsistently with the rules of or intent of this Agreement. Member understands and agrees disabling of membership will result in Member’s inability to redeem and/or earn Points.
  • Member understands and agrees termination of membership will result in the cancellation of all of Member’s Points. shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination of membership (including cancellation of Points) shall be final and binding.
  • The member must provide accurate and valid information to and our partners. This also applies to the interactions with our support and advertisers. Members may be suspended, and their points should we find that the member has provided false information.


  • has the right to email members with messages, for example but not limited to, system announcements, referral educational emails, emails for redeemed products, warning emails for tampering with the system, administrative messages. If the member wishes to stop receiving all emails, the member may unsubscribe via may also send mail through the postal system if required.
  • may communicate with members via SMS (short message service or text message) and desktop notifications, for internal and external marketing purposes. If the member wishes to stop receiving SMS and notifications, the member must close the account.
  • All notices given by to Member will be given by email, regular mail or by a general posting on the Web site

Disclaimer of Warranties

Member expressly agrees that use of is at Member’s sole risk. and all services offered therein are provided on a strictly “as is” and “as available” basis. MAKES NO WARRANTY WITH REGARD TO ANY PRODUCTS, SERVICES, OR REWARDS OBTAINED BY MEMBERS THROUGH OR THROUGH ADVERTISERS OR PARTNERS; THAT WILL MEET MEMBERS’ REQUIREMENTS; OR THAT WILL BE UNINTERRUPTED, TIMELY, ERROR FREE; NOR DOES MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE OR WEBSITE. expressly disclaims any and all express and implied warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. shall not be liable or responsible for those guarantees, warranties, and representations, if any, offered by advertisers, partners, manufacturers of merchandise, or suppliers of services. No advice or information, whether oral or written, obtained by Member from or through shall create any warranty not expressly made herein.


Members acknowledges and agrees that neither endorses the contents of advertisements or third parties’ Web sites & Services, nor assumes responsibility or liability for the accuracy of material contained therein, or any infringement of third-party intellectual property rights arising therefrom, or any fraud or other crime facilitated thereby. is not responsible and assumes no liability for changes or discontinuances of service from providers which may affect offers or the accrual of Points.

In no event shall liability, either jointly or severally.

Participation in Promotions of Advertisers and Merchants

Member’s correspondence with or participation in promotions of advertisers and partners are solely between corresponding Member and the advertiser or partner. assumes no liability, obligation, or responsibility for any part of any such correspondence or promotion, including without limitation withdrawal or modification of any offer or promotion.

Third Party Services

To enhance the value of the service to its Members, may on occasion share selected personal information with third parties for the purposes of data verification, mailings, and products or services that may be of interest to you based on your extended profile, location, age & other supplied personal information.

Such third parties shall be STRICTLY bound by the terms set forth in the Privacy Policy.

Such third parties will agree to maintain the confidentiality and protection of your personal information, at all times during and after providing services.

Disclaimer Regarding Accuracy of Vendor Information

Product specifications and other information have either been provided by vendors or suppliers to (“Vendors”) or collected from publicly available sources. No reference to any third party or third-party product or service shall be construed as an approval or endorsement by of that third party or of any third-party product or service. makes no representations or warranties as to the accuracy or reliability of any information provided on this Site. makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.



Termination of Member’s membership by Member is effective upon Member closing their account through the Website. The Member is to visit their Profile, and click “Close Account.” Member understands that, in some cases, Member may still receive some messages (which may have been scheduled prior to Member’s termination) after termination. Member may not earn Points after termination.

Should Member object to any of the terms and conditions of this Agreement, or any subsequent modifications thereto, or become dissatisfied with, Member’s only recourse is to immediately discontinue participation in and properly terminate his or her membership. (See paragraph above.) reserves the right to terminate the membership of any Member who appears to be using in a manner inconsistent with this Agreement, the intent of this Agreement, or any rules.

Proprietary Rights to Content and other Intellectual Property

Member acknowledges that content (including but not limited to text, sound, photographs, graphics, or other material contained in any communication, advertisements, or messages, whether by or advertisers or partners), service and software are protected by copyrights, trademarks, service marks, patents, and/or other proprietary rights and laws; therefore, Member is only permitted to use content, service, or software as expressly authorized by , its advertisers and partners, as the case may be.

Member agrees not to forward any offers or promotions to others without first obtaining the express written permission of; offers are specific to Member’s membership unless otherwise stated.

Modifications reserves the right to change this Agreement, and/or any part thereof, at any time. Member understands the most recent version of this Agreement will be located on the Web site and linked to in the footer.

Member’s non-termination or continued use of constitutes an affirmative acknowledgment by Member of any modification to the Member Terms of Service Agreement and consent to abide and be bound by any terms thereof. At any time, if Member does not agree with the Member Terms of Service, Member may terminate Member’s membership. reserves the right to modify or discontinue the service with or without notice to Member. shall not be liable to Member or any third party should exercise its right to modify or discontinue the service.

Member’s continued participation in the Program shall constitute an affirmative acknowledgement by Member of any amendment or modification to the TOS and Member’s consent to abide and be bound by said TOS as amended or modified.


Member agrees to indemnify and hold, its affiliates, officers, and employees harmless from any claim, demand, expense, or damage, including reasonable attorneys’ fees relating to use of or violation of this Agreement.

Reporting Copyright Infringement

To submit a notice of claimed copyright infringement, you will need to provide us with the following information:

  • A physical and electronic signature of the copyright owner or a person authorized to act on their behalf, along with the first and last name of the person authorized to act on behalf of the copyright owner
  • Identification of the copyrighted work claimed to have been infringed (e.g., a link to your original work or clear description of the materials allegedly being infringed upon)
  • Identification of the infringing material and information reasonably sufficient to permit the company to locate the material on our website or services. This can include a URL to the infringing material
  • Your contact information, including your address, telephone number, and an email address. This must be the direct information of the authorized person to act on behalf of the copyright owner
  • A statement that you have a good faith belief that the use of the material in the manner asserted is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the complaint is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.


Any dispute or claim arising out of or in relation to this Agreement, or the interpretation, making, performance, breach, or termination thereof, shall be finally settled by binding arbitration in the jurisdiction of Judgment on the award rendered by the arbitrators may be entered in Mumbai, India court.

Member and agree that, any provision of applicable law notwithstanding, neither party will request, and the arbitrators shall have no authority to award, punitive or exemplary damages against the other party.

This Agreement constitutes the complete and exclusive understanding between and Member relating to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, communications, and/or advertising with respect to such subject matter.

If any provision(s) of this Agreement is held by the arbitrators to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by in writing to the following email address: